Bodyshop
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Vauxhall Bodyshop Award
Three years in a row the Moorlands team have won the title of Vauxhall Bodyshop of the year.
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Moorland Bodycare - Giving You More
It may seem a little unusual for us to be telling you about something that we hope you won’t have to use but that’s because we are talking about our Accident Repair Centre in Poulton Le Fylde.
In the unfortunate event that you should have an accident requiring repairs to your vehicle, we are confident that our accident repair centre have the skill and technical expertise to ensure you have a speedy hassle free return to motoring.
The staff at our accident repair centre in Poulton have years of body shop experience in repairing all makes and models and we will be happy to offer you a no obligation quote.
We are Approved by Vauxhall and Chevrolet having the required level of training and equipment to meet the Manufacturers standards of excellence. We also repair for all Insurance Company’s and Fleet Company’s. All of our auto technicians are fully trained and highly qualified. Our prices and reliability are all guaranteed, and our workmanship is of the highest standard.
We realise how important it is for our customers to remain on the road, therefore, we have a number of courtesy cars available for customers to use for the duration of the repair. Whilst your vehicle is being repaired you will be assigned a dedicated Accident Repair Co-ordinator to ensure any queries are dealt with quickly and efficiently.
Along with accident repairs, we also offer a number of other services including:
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Colour coding, Body Kits and spoilers |
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Superguard Paint Protection |
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Air conditioning repairs and services |
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Valeting and cleaning Services |
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Alloy Wheel Refurbishment |
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Wheel alignment/Geometry Checks |
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Your guide to Moorland Bodycare accident repair process...
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Step One
Contact Moorland Bodycare Accident Repair Centre on 01253 886743. We will either recover your vehicle to our Bodyshop or one of our Vehicle Damage Assessors will visit your home or work address to carry out an initial inspection depending on the extent of the damage. Our experienced staff will also help and guide you through all the documentation to process your claim as promptly as possible if required.
Step Two
If your vehicle is not driveable, we will arrange a replacement vehicle or courtesy car as soon as possible, normally within 24 hours, subject to availability.
Step Three
You will need to inform your insurance company of the incident that your choice of repairer is Moorland Bodycare.� They may try to direct you to one of their "Approved Repairers".�
However, you have the right to choose who carries out the repairs on your vehicle, (see Know Your Rights), so insist that Moorland Bodycare are the repairing Bodyshop.�
Your insurance company will then provide you with a claim number, please inform your Accident Repair Co-ordinator of this claim number at your earliest convenience.
Step Four
We will compile a computerised estimate and images and then with your permission either send it electronically to your insurers or contact your insurance company for authorisation or an engineers inspection.
Step Five
The insurance company will authorise us to proceed with the repairs. Once we have received authorisation, our Body Shop Management system will schedule the repair.�
The system uses information such as courtesy car availability, technician resources and specific repair requirements to ascertain the date when repairs can be completed.�
If your vehicle is off site your Accident Repair Co-ordinator will contact you to book in your vehicle and arrange a courtesy vehicle (subject to availability).
Step Six
Repair work begins.� Quality checks are made at different stages throughout the repair to ensure repair integrity and quality and a final quality inspection is carried out which will include a VHC (Vehicle Health Check) and road test.
Step Seven
Your Accident Repair Co-ordinator will keep you updated on the progress of the repair work and notify you of any change in the repair process or completion date.
Step Eight
On completion of the repairs, your Accident Repair Co-ordinator will arrange a convenient time for the collection or delivery of your vehicle.
Step Nine
You will be asked to sign a collection note to confirm receipt of your repaired vehicle back into your care.
Step Ten
We will collect any payment due including insurance excess payments.� We regret that we cannot release vehicles without payment.� Payments by Cash, Credit and Debit Cards are accepted.
Moorland Bodycare - Giving You More
Following an accident, it�s your legal right to have your car repaired anywhere you choose...
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YOUR CAR! YOUR CHOICE! KNOW YOUR RIGHTS!
If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do. You do not need to use your insurance company�s
favored establishment, so look after your car and not the insurance company�s profits!
Non genuine parts are frequently used, these may not fit correctly and they are sometimes supplied without the correct surface or corrosion protection that you get on the manufacturer supplied panel. Using non
genuine parts will invalidate your warranty.
It has been agreed with The Office of Fair Trading and the British Board of Motor Insurers that as a motor vehicle policy holder you have the right to choose the repairer you wish to carry out the repairs on your
vehicle regardless of the insurance companies� advice.� You are not obliged to use only their approved repairer.
Our work is generated in the North West, we rely heavily on the loyalty and retention of our customers and we are manufacturer approved, trained and audited on a regular basis.
Moorland Bodycare are able to repair your vehicle without being compromised by a contract with your insurer.
Did you know at Moorland Motors we have Free WI FI?
At Moorlands we are now pleased to offer you FREE Wi-Fi while you wait!
What our customers think...